FREQUENTLY ASKED QUESTIONS

ONLINE ORDERS

How do I check the status of my online order?


If your online order has been dispatched, you would receive either a SMS or email with your tracking number and details on how to track the delivery.

If your online order has not been dispatched yet, please allow up to 5 working days. If you have not heard from us after 5 working days, please have your order number ready on the phone or email us: info@academicsolutionz.com.au




How long does shipping/postage take?


Most orders are processed and packaged within 5-7 business days. On most occasions, it will take 1-2 business days for the courier to deliver it to your address. If there is a delay with any items on your order, our staff will contact you to let you know.




What will happen if I order a book that has not been published yet?


The item will remain on backorder for you. Once the book is published and becomes available, it will be sent out to your address as soon as possible.




Is it safe to pay with my credit card on your website?


Yes. Your credit card information and details will not be stored under any circumstances. Our website uses a secure standard industry payment system with SSL security encryption and ISO/PCI security certifications.

A fast and secure method of payment that we highly recommend would be paying through PayPal. You will be able to choose to pay with your PayPal account upon checkout. If you do not have a PayPal account, please click here to make your FREE account today.




Can I order second hand books online?


Due to the high turnover of second hand books and constant stock variation, we cannot list second hand books online. We highly recommend visiting our store so that you can view the condition of the second hand books in person and purchase them in store as well if you’re happy with it.




What payment methods do you accept for online orders?


We accept PayPal, Visa and Mastercard. If you would like to pay through PayPal but do not currently have an account with PayPal, please click here to make your FREE account today.




What method of delivery will be used to send my online order?


Orders are securely packaged and shipped via one of our partnered courier or Australia Post. A signature will always be required upon delivery.





STOCK AVAILABILITY

How can I check if a book is available?


You’re more than welcome to use any of the following to check availability:

  1. Email info@academicsolutionz.com.au (Recommended method if you have more than 2-3 books to ask about. Our staff will respond to you with pricing and have it all listed down for you so that you’re not waiting on the phone.)
  2. Call 9364 8161
  3. Visit our store: 54 Station Place, Sunshine VIC 3020. We sell direct to the public who walk in and we accept any school’s booklists.
  4. Contact us on Facebook Messenger. Please click here to go to our official Facebook page!




When an item is ‘out of stock’ how long does it take to arrive in store?


It depends on the particular title as there are several reasons why a book is on backorder. Please contact us for an estimate time.




I purchased a digital resource from the online store. How will I receive my digital code?


All digital only products will be sent through to your nominated email. Digital codes are sent within 2-3 business days of the order date. If you have not received anything in your inbox, please check your spam/junk box.




I can't find a book that I am looking for, can I still order it?


Yes! There are thousands of titles out there and we are continuously adding to our online catelogue so if you cannot find something that you're after, please let us know as we can most likely order it in for you! If it is on your school book list and is not an exclusive-school published book then we should not have problems getting it in! Simply call up our store or send through a message via the contact page!





GENERAL ENQUIRY

What are your opening hours?


During the rest of the year (March to October) we are open:
Monday - Friday 9:00AM – 4:00PM
Saturday CLOSED Sunday - CLOSED During Back-to-School period (November to February) we are open: Monday - Friday 9:00AM - 6:00PM Saturday - Sunday 10:00AM - 5:00PM




Where are you located?


54 Station Place, Sunshine VIC 3020. We are right opposite of the Sunshine Train Station on the side where the main bus/taxi depot is.




Where is the best place to park my car?


There is free public parking all around our premises. The best parking location would be along Withers Street, Dickson Street or at the Sunshine Train Station. We are also easily accessible via public transporation if you prefer not driving.




Can I still order through Academic Solutionz even though my school booklist is from a different supplier?


Yes, of course! We stock books for all schools throughout Victoria. Please visit our bookshop or search our online store for the books that you require. If there is a certain book that you cannot find, please do not hesitate to contact us!




Why is no one picking up my phone calls?


The Summer period is our busiest time of the year so we do apologise if your calls are not getting through. Our team is trying our best to answer all your queries and calls, however all our lines can be constantly busy. Please try to contact us again at a different time, email us, or to leave us a message, please click here. Thank you for your patience!





RETURNS POLICY

What is your Returns Policy?


We offer exchange or credit in the following circumstances:

  1. Change of mind before 14th February 2019 or within 14 days of purchase (Books only)

  2. Products are to be returned in same condition as it left the store; an un-damaged, ‘mint’ condition to qualify for an exchange/credit (except where faulty), with an original copy of the receipt.

Items that are returned blemished or damaged will not qualify.

The following products are not able to be returned or exchanged and are sold on firm sale basis (unless faulty, then a replacement copy will be given):

  • Digital Access Codes (eBook/StudyON/LearnON/oBook etc.)

  • Software (including eBooks)

  • Flexibooks (where shrink wrap is opened)

  • Stationery (including calculators)

  • Second Hand Books

  • Special order items that has been ordered upon request

  • Custom Books

Unless stated otherwise, all credit notes have a 6 month expiry from the date of issue.

Please choose carefully and check your quantity input prior to submitting your order as we will not be responsible for any incorrectly ordered products or incorrect input of delivery address.

All exchanges need to be made in our Sunshine store. Do not post the book that you want to return to us via post as we will not be processing exchanges/returns received in the mail. Please come into store and our staff will be more than happy to help.




I have read the Returns Policy and I am eligible for an exchange, how can I exchange my book for something else?


All exchanges need to be made in our Sunshine store. Do not post the book that you want to return to us via post as we will not be processing exchanges/returns received in the mail. Please come into store and our staff will be more than happy to help.





PROMOTIONS

How do I participate in the Summer Promotion?


For all you earlybirds, you can take advantage of our Summer promotion! The minimum order total is $200. OPTION ONE: Order in store 1. Hand in your booklist to us in store and you will not pay full price on most of the school books – you will save 10%* off the booklist price. 2. Prepay for your order. And that's it! Collection date of your order will be in mid-January, well before school starts again. You will receive a SMS to notify you of when your order is ready to collect.

It will definitely be worth it if you take advantage of our submission promotions as you won't have to pay any delivery fee or packaging fee that the school’s supplier may be charging. There are no additional fees to participate in this submission promotion! OPTION TWO: Order online 1. Select the items you would like to purchase and add them to your cart. 2. Use the promotion code: SUMMER10 at the checkout page. 3. Pay for your online order. And that's it! Delivery dates of your order will be in mid-January, well before school starts again. You will receive notification confirming your order and you will be notified once your order is on its way!




I have missed the deadline for the Summer Promotion, do you offer any other discounts?


Yes! We give our customers 5% off most books all year round, including second hand prices (second hand books are available in-store only). This discount is also available for online orders so no one is missing out!





COVID-19

What are you doing to keep us safe?


Physical distancing in store Customers and staff will keep at least 1.5 metres apart to avoid close contact. Maximum occupancy There will be a limit on the number of people inside the store to ensure each person has at least 4-metre-square area. Cleaning and disinfecting High touch surfaces and second hand books will be regularly cleaned and disinfected. Hand sanitizers will also be available at all times. Making more services online Second hand books as well as new products are now available online. If you still can't find what you are after, please do not hesitate to contact us. Contact-less pick up and delivery Contact-less store collection and delivery will be available nation-wide.





QUICK LINKS

PAYMENT METHODS

TRADING HOURS

MONDAY - FRIDAY

9:00AM - 4:00PM

SATURDAY

*CLOSED*

SUNDAY

*CLOSED*

CONTACT INFORMATION


54 Station Place

Sunshine VIC 3020

Tel: (03) 9364 8161

Fax: (03) 9364 8115 

Email: info@academicsolutionz.com.au

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